Customer Experience Streategy Manager

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

As a critical member of the Customer Experience Strategy team, you will focus on advancing our mission of delivering a superior experience throughout the customers' end-to-end journey. You will play a pivotal role in improving our customers' experience, loyalty and growth by influencing the company and our leadership to action using customer experience feedback and insights, increasingly powered by AI-driven signal analysis. This role reports directly to the Head of CX Strategy.

You have extensive voice of the customer (VoC) program management experience and are passionate about customer data, with a proven history of driving insights that improve the customer experience. You understand that AI is changing how companies listen to, understand, and act on customer feedback, and you're excited to bring that thinking into how we run our listening programs. You will partner with leaders across the organization to execute new customer listening programs and provide a more holistic, increasingly real-time voice of customer assessment for Samsara.

You'll come with a strong understanding of customer experience program management, analytics, and the ability to tell compelling stories with data. You will also come ready to dive deep into customer journeys and data — using both traditional analysis including customer visits and interviews, and emerging AI tools like LLM-based theme extraction and AI-inferred sentiment analysis — to understand and empathize with customer pain points and identify opportunities with respect to customer engagement, business strategy, and quality of service.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.