ServiceNow Business Analyst

Job Family : SAAS/PAAS/Cloud Consulting Travel Required : Up to 25% Clearance Required : None What You Will Do : Leading ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications. Translating complex business requirements into technical designs and solutions using ServiceNow. Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes. Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts. Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications. Staying current with ServiceNow products, features, and industry trends to drive innovation. Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations. Building functional work products such as, but not limited to, process maps, design documents, and communications. Supporting functional product testing and training activities. Creating technical and functional documentation for ServiceNow solutions. What You Will Need : Bachelor's Degree is required Minimum of FOUR (4) years of professional experience US Citizenship is contractually required. Agile, SCRUM, or SAFe certifications are preferred Experience with Software Development Lifecycle methodologies, deliverables, and controls Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps Experience with Software Development Lifecycle methodologies, deliverables, and controls Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training Experience working in an Agile environment Selected candidate must be willing to travel up to 25% What Would Be Nice To Have : Candidates with an Active "SECRET" or higher-level clearance are preferred One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD) Excellent verbal and written communication skills Strong analytical, problem-solving skills Ability to work effectively in a team environment Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels Heightened attention to detail Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau Hands-on experience configuring ServiceNow solutions General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment The annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee