Senior Associate, HR Services

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

HR Services Specialist – HR Operations & Case Management (ES, PT) The HR Services Specialist – HR Operations & Case Management plays a key operational role within the EMEA HR Operations & Case Management Services team, with primary responsibility for HR operations delivery for Spain and Portugal. The role ensures accurate, compliant, and timely execution of personnel administration and employee data processes across the supported countries. A strong focus is placed on operational excellence, data accuracy, and consistency of HR processes in a high-volume and evolving environment, particularly within the Spanish scope. The position combines HR case management with an extensive range of HR operations activities. The specialist manages employee and manager inquiries via MyKyndryl and HR ticketing systems, ensuring end-to-end case resolution in line with SLAs, quality standards, and employee experience expectations. A significant part of the role is dedicated to HR operations execution, including: • maintenance of employee data in HR systems • processing of employment documentation • execution of employee lifecycle transactions • support of payroll-related processes and issue resolution The specialist acts as an operational point of contact for the assigned countries, ensuring coordination across HR stakeholders and clear ownership of processes. Close collaboration with Payroll, HR Business Partners, and Tier 2 / Tier 3 teams is essential to manage dependencies, support escalations, and ensure consistent service delivery. The role requires strong ownership and adaptability to manage complex operational environments while maintaining service stability and consistency across multiple countries, with particular emphasis on the complexity and scale of the Spanish environment. The position supports HR Operations and Personnel Administration Services for Spain and Portugal, covering a population of approximately 4,000 employees. The specialist also contributes to continuous improvement by identifying recurring issues, supporting process standardization, improving knowledge base content, and driving efficiencies in HR service delivery.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required • Experience in HR Operations or HR Services with a strong focus on personnel administration and operational HR delivery • Solid understanding of employee lifecycle processes, HR data management, and document handling • Experience working in a high-volume, operational environment with strong focus on accuracy and compliance • Experience with HR case management tools and ticketing systems (e.g., ServiceNow, MyKyndryl or similar) • Ability to manage HR cases and operational tasks independently, ensuring SLA compliance and quality delivery • Strong attention to detail and accountability for data accuracy • Experience collaborating with Payroll, HRBPs, and broader HR stakeholders • Fluency in English (written and spoken) – mandatory • Fluency in Spanish (written and spoken) – mandatory • Ability to support multiple countries and manage