Sr. Specialist, Sales Operations and Support

Journey with us!  Combine your career goals and sense of adventure by joining our incredible team of employees at  Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Sales Team has an exciting career opportunity for a full time Senior Specialist, Sales Operations and Support reporting to the Supervisor, Global Charters Meetings Incentives Service & Event Planning .    This position will be working onsite from Miami, Florida. The position is also not eligible for work authorization sponsorship.   Position Summary : The Corporate Event Planner Specialist owns the seamless delivery and execution of all Corporate Meeting & Incentive Groups and is responsible for planning all aspects of Corporate, Meetings and Incentive groups from day of contract execution until sailing termination.  The Event Planner of Corporate Service will liaise with clients (Incentive Houses, Corp Directs, Buyers, C level Decision Makers and Meeting Planners) to identify their needs and ensure customer satisfaction and successful onboard execution while seeking, whenever possible, opportunities to upsell onboard packages to maximize opportunities for revenue generation. The Corporate Event Planner Specialist of Corporate Service will negotiate and secure onboard venue space and coordinate Audio / Visual requirements, offer ensure F&B options, branding are arranged for each assigned program and all other program enhancements.   This person must be able to anticipate program needs, recommend creative solutions, discern work priorities and meet deadlines with little supervision.  The Corporate Event Planner Specialist Service should have experience in event planning, be capable of providing outstanding customer service and be an enthusiastic professional who can build relationships with both external and internal customers.  The Corporate Event Planner Specialist Service position will play a critical role in pre-cruise revenue generation and offering creative customized onboard experiences during the pre-sail process.   Essential Duties and Responsibilities :

Owns and oversees the overall coordination process for assigned accounts and group programs by ensuring that all aspects are processed in an accurate and timely manner. Responds to all inquiries relating to the program planning through phone or through written correspondence while adhering to departmental guidelines. Seeks to upsell onboard amenities and packages to corporate clients throughout the life of the contract. Responsible for achieving annual departmental, as well as pre cruise onboard revenue  goals. Liaisons with Onboard Revenue teams for Shore-Excursions, Spa, F&B, Specialty Restaurants, Internet and Photo to drive pre-cruise sales. Reviews all aspects of group contract, including verification of cabin inventory, pre-approved venue conformation and amenities, air requirements, hotel packages, accounting invoices, payments, commission refunds, manifests and documentation. Clearly explains expectations to prevent miscommunications between Royal Caribbean and the Meeting Planners. Conducts Week of Sailing Calls to review all program details in the amenity report and to make program adjustments is necessary. Finalizes and processes amenities in both the  AS400  LegaSuite and Affair ware systems. Researches the logistics and costs of amenity requests, processes all pertinent materials to be sent on board the ships and is responsible for communicating