AI Innovation Lab - Senior Creative Technologist

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

As Senior Creative Technologist you are the Lab's primary builder: part interaction designer, part engineer, part researcher. Working   to   engagement direction from the Associate Director and the Director, you turn ambiguity into momentum - taking a customer opportunity from brief to service blueprint, agent concept, working   prototype   and evidence. You build the interaction, not only the screen: agent state, confidence, permissions, explanation,   escalation   and outcome, across interface, voice, device, spatial and physical touchpoints. You are customer-facing throughout, and on smaller engagements you carry the day-to-day customer relationship yourself.   You bring depth in at least   one making   discipline - HCI, interaction or product design, industrial design, software   development   or creative technology - and the range to work across all of them. You would rather get something in front of people this week than   perfect   it for a month, and you are   unprecious   about the first version and rigorous about the evidence.

Make the brief buildable - Turn   a customer opportunity   into users, workflows, decisions,   constraints   and hypotheses. Map the service blueprint and the human- agent-system   model: roles, knowledge, handoffs, exceptions and what should stay human.   Prototype at the lowest useful fidelity - Move from sketches and Wizard-of-Oz simulations to coded interfaces, live agents, connected   devices   or fabricated forms as the question demands. Put the perceived experience first and fake what is not needed to answer it.   Make it   behave   for real - Wire approved or synthetic data, APIs,   models   and   tools   so prototypes show credible end-to-end behaviour rather than disconnected screens.   Test with people before polishing - Run focused research and co-design with customers,   users   and subject-matter experts. Define the evidence up front, then diagnose whether a breakdown sits in the interaction, workflow, policy,   data   or model.   Work directly with customers - Present and   demonstrate   your work to customer teams, lead research, co- design   and testing sessions, and bring tangible work into executive workshops. On smaller engagements, act as the customer's day-to-day contact with direction from the Associate Director or Director.   Capture the pattern behind the prototype - Separate reusable interaction logic, components, agent states, prompts,   policies   and   evaluation   assets from the customer-specific example.   Package the work to move - Hand pilot and delivery   teams   the flows, code, assets, dependencies,   risks   and test evidence they need to continue without starting over.   Explore the edge  - Experiment with sensors, microcontrollers, edge devices,   fabrication   and ambient feedback, and use the Lab's protected moonshot capacity to test high-upside ideas in human-AI collaboration.   Scope and partnerships - Y ou own the making within an engagement - the quality, credibility and learning value of the prototypes and artifacts you carry - and the day-to-day customer relationship on smaller engagements. The senior executive relationship sits with the Associate Director and Director.   You own assigned workstreams and prototypes - Day-to-day design, technical exploration, build, testing, evidence and handoff, and the customer sessions that go