Senior Infrastructure Engineer

Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader –we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us! About this role: Wells Fargo is seeking a Senior Infrastructure Engineer for Recording Engineering to provide senior-level technical expertise across Trader Voice Services, regulatory call-recording platforms, and related voice capture infrastructure.   The Senior Infrastructure Engineer (Recording Engineering) provides senior-level engineering leadership for trader voice services and regulatory recording platforms. This role oversees critical voice capture technologies, supports trading floor operations, guides L1 delivery teams, and drives cloud migration initiatives. This person will partner with global teams to ensure compliant, reliable recording across voice, UC, MS Teams, and video environments, delivering timely support in highly regulated, business-critical trading operations.

Engineer, configure, administer, and support regulatory call-recording and voice-capture platforms, including NICE, Verba, Proteus, Continuity Replay, Vodafone, and related technologies Integrate recording solutions across Trader Voice, IP Telephony, Unified Communications, MS Teams capture, Voice-as-a-Service platforms, video technologies, and regulated user profiles Troubleshoot end-to-end call-capture flows, platform performance, infrastructure issues, and production incidents to prevent compliance recording gaps during business-critical trading hours Manage platform maintenance, patching, upgrades, firmware updates, vulnerability remediation, lifecycle planning, capacity, storage, operating systems, databases, and infrastructure resiliency Support cloud migration and modernization efforts by developing technical plans, migration runbooks, implementation sequencing, and hybrid or cloud-hosted transition approaches Serve as a senior technical lead for L1 engineering delivery teams, providing escalation support, mentoring, training, process guidance, and technical oversight Maintain knowledge articles, standard operating procedures, runbooks, and operational documentation to support consistent triage, diagnostics, incident handling, and escalation Use Jira to manage work intake, prioritization, sprint activities, delivery tracking, dashboards, metrics, leadership updates, and SLA-focused execution Participate in on-call rotation, after-hours support, weekend implementations, and holiday coverage as needed Serve as a subject matter expert for call recording, voice integration, compliance recording support, and related infrastructure services while cross-training in adjacent technology domains Required Qualifications 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of experience supporting NICE, Verba, Proteus, Continuity Replay, or similar enterprise compliance ‑ recording solutions. 4 years of experience working with Trader Voice, IPT Voice, UC, and MS Teams capture 4+ years of experience delivering work through Jira boards or equivalent Agile tools Desired Qualifications 4+ years of experience with NICE Trader Recording (NTR) or Verba Financial Compliance (VFC) 2+ years’ experience with virtualization technologies VMware, Hyper