Manager, Crisis Management and Enterprise Resilience

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Our Enterprise Security team has emergency response capabilities and an Incident Management Team program, paired with foundational risk and continuity work. What’s missing is a crisis and resilience owner that ties it all together.

You will create and anchor a modern, business‑aligned enterprise crisis management and resilience discipline that ensures we can mitigate, prepare for, respond to, and recover from disruptive events. You’ll translate global best practices into lean, culturally aligned tools and processes that leaders actually use—light on bureaucracy, high on context and judgment. You will both design and architect strategically, but also execute operationally, with a focus on bolstering our Crisis Management program, while expanding our Business Continuity / Resilience capabilities.

This is a new, senior individual contributor role reporting to the Senior Manager of Global Security and Risk Programs. You can be based in your choice of our US offices, but we’d love it if you were in the LA area; and you’ll need to travel occasionally. Understanding, and being energized by, our culture memo is essential as we expand our Dream Team. We take culture seriously and see it in practice every day.

Strategy, Governance, and Administration

* Design, maintain, and refine an Enterprise Crisis & Resilience Framework and program.

* Clarify and document roles, responsibilities, and interfaces across emergency response, incident management, crisis management, and business continuity (BC) to reduce overlap and close gaps.

* Lead and facilitate a crisis & resilience steering team with key cross‑functional (XFN) stakeholders, and ensure complimentary programming and efforts across enterprise teams.

* Establish and maintain the systems, tools, and communication protocols needed for rapid, coordinated crisis and emergency management.

* Own foundational documentation, hygiene, and/or audit of plans, playbooks, roles, etc.

Operational Support

* If needed, serve as Crisis Coordinator during enterprise‑level events, running crisis calls and driving clarity on decisions, owners, and impacts.

* Refine our severity model, activation criteria, triggers, and escalation pathways, integrated with Safe@ (GSOC) and existing process.

* Build and maintain a Crisis Playbook and Toolkit, including scenario playbooks, checklists, templates, etc.

* Support stakeholder and executive communications before and during crises by building and enabling channels, tools, and templates with key XFN partners.

* Track decisions, actions, dependencies, and accountabilities during events, and ensure they are captured for follow‑through and learning.

Training

* Design and lead an exercise program—from drills to leadership tabletop simulations—to validate plans, stress‑test roles and responsibilities, and strengthen XFN coordination.

* Develop, deliver, and track targeted training and awareness for crisis roles, XFN partners, and internal enterprise security teams, ensuring role clarity and readiness.

* Support broader readiness and preparedness efforts in partnership with EHS, HR, Engineering and other stakeholders.

* Lead after‑action reviews following significant events; identify root causes and key lessons, and drive concrete improvements to frameworks, playbooks, training, escalation criteria, and processes.

Resilience Foundations & Risk Integration

* Conduct discovery of existing BC and resilience activities and establish a baseline understanding of critical business functions and current continuity