Manager III, Long Term Care Contract Administration

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:  Award-winning culture  Inclusion and diversity as a priority  Performance Based Incentive Plans Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability  Generous PTO (including paid time to volunteer!)  Up to 9.5% 401(k) employer contribution  Mental health support  Career advancement opportunities  Student loan repayment options  Tuition reimbursement Flexible work environments  *All the benefits listed above are subject to the terms of their individual Plans . And that’s just the beginning…   With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!  General Summary: Lead Change. Develop Talent. Drive Operational Excellence. Are you a people-first leader who thrives in a fast-paced environment and enjoys helping teams navigate change? We're looking for a Manager III, Long Term Care Contract Administration to lead a team supporting critical contract administration operations within our Long Term Care business. In this role, you'll drive performance, develop talent, and collaborate across multiple business functions to deliver exceptional service and operational results. The ideal candidate is a collaborative leader who excels at coaching and developing others, using data to inform decisions, and building strong partnerships. You communicate effectively at all levels, adapt to changing priorities, and bring a continuous improvement mindset that helps teams and processes perform at their best. This is a campus-based role that requires a hybrid-schedule of 4 days a week onsite. Job Specifications College degree preferred and/or equivalent experience 5+ years of increasingly responsible management experience Demonstrated leadership experience with a track record of motivating and developing others Strong analytical and problem-solving skills with the ability to leverage performance data to improve results Experience managing competing priorities in a fast-paced environment Strong communication, relationship-building, and influencing skills Proven ability to lead through change and drive team engagement Experience managing operational workflows and performance objectives Proficiency in Microsoft Excel Strong organizational and project management skills Ability to make sound business decisions and balance customer, employee, and operational needs Preferred Qualifications Experience leading geographically dispersed teams Knowledge of workflow management systems such as Pega Workflow Experience managing customer escalations and service operations Principal Duties and Responsibilities Lead, coach, and develop a high-performing team through ongoing feedback, mentoring, and performance management. Drive employee engagement and support career development for team members at various stages of professional growth. Lead the team through organizational change, including process improvements, workforce transformation initiatives, and evolving operational priorities. Oversee contract administration functions including billing, coding, customer requests, and production activities. Analyze operational metrics and performance data to identify trends, improve productivity, and enhance service delivery. Manage customer escalations and partner with internal stakeholders