Sr. Specialist, Sales Development

Job Title: Sr. Specialist, Sales Development Job Description The Sr. Specialist, Sales Development work from home engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply A NEW   CAREER   POWERED BY YOU     Are you looking   for a   “work   from   home”   career change with   a   forward-thinking   global   organization   that   nurtures   a   true people-first ,   inclusive   culture   and a genuine sense of belonging ?   Would you like to join a company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ”   awards every year?   Then a   remote   Sr. Specialist, Sales Development   position at   Concentrix   is   just   the   right   place for you!     As a   remote   Sr. Specialist, Sales Development,   you’ll   join an   organically   diverse   team   from   70+   countries   where   ALL   members   contribute   and support each other’s success   and well-being ,   proudly   united as “ game-changers .”   Together, we help the world’s best-known brands   power a world that works   through exceptional customer experiences   and tech-powered   innovation.   And due to continued growth,   we’re   looking for more talented   game-changers   to join our purpose, people as passionate about providing   outstanding   customer service experiences as we are.     CAREER   GROWTH   AND   PERSONAL DEVELOPMENT     This is a great   “work   from   home”   opportunity   t hat will allow you to   reimagine   a n all- new   career   journey   and develop “friends for life”   at the same time.   We’ll   give you all the training,   technologies ,   and   continuing   support   you’ll   need   to succeed.   Plus, at Concentrix, there ’ s   real   career (and personal)   growth   potential . In fact,   a bout 80% of   our managers and leaders have been promoted   from within !   T hat’s   why   w e offer   a range   of   FREE   Learning and Leadership Development   programs   designed   to   set you on your way to   the kind of career   you ’ve   always envisioned.   ​ WHAT YOU WILL DO IN THIS ROLE  Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day – majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts Work with a team and report directly to a Sales Manager Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr. Specialist, Sales Development role include: 4+ years of experience working in a customer service or sales capacity Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling Experience learning new technology and data Problem solving skills Excellent knowledge of MS Office programs