Policy & Program Manager, Content & Creator Governance (Multiple Positions)

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities Conduct research and benchmarking to identify gaps and develop strategies and policies aimed at mitigating platform and business risks, enhancing overall e-commerce content quality and business performance. Collaborate with cross-functional stakeholders to devise action plans and operational workflows to resolve user issues and limit business risk exposure. Advise on data-driven business strategies and methods for overall content and creator account health, including policies addressing rewards, violations, and penalties. Perform root case analyses, integrate feedback loops, and optimize operational workflows to support the day-to-day quality of project launches. Monitor key performance metrics to assess program effectiveness and improve the overall quality of the content ecosystem and personalized recommendations. Deliver team trainings on new initiatives to ensure effective and consistent implementation. Mentor junior-level team members.