Operations Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As the Salesforce Business Operations (BizOps) team scales its operating model, we are seeking a highly analytical financial professional with the ability to obtain a federal security clearance to drive critical financial controls, governance, contract administration, and audit risk management for our major US Federal IDIQ contract vehicles. Sitting directly under the AMERS BizOps Lead, this strategic role bridges the gap between Field Delivery Operations, Corporate Accounting, Legal Counsel, and Federal Program Management Offices (PMOs). Your primary mission will be to manage the end-to-end contract administration lifecycle, dismantle financial blindspots, untangle complex multi-stream intercompany ledgers, and secure the cash application process. By streamlining these high-volume, high-risk revenue streams, you will play a pivotal role in safeguarding our financial statements, defending margins, and accelerating federal business growth.

Details Level: 7 Location: Anywhere in the US (Remote) Citizenship & Clearance: Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role (eligibility and ability to obtain and maintain a US Federal Security Clearance) Key Responsibilities 1. Contract Administration & PMO Interface (Large-Scale IDIQ) Primary Point of Contact: Serve as the main operational interface between the organization and the Federal Government's Program Management Office (PMO) for a major government-wide acquisition contract (GWAC / IDIQ). Portal & Queue Management: Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries. Contract Modification & Compliance: Execute line-item modifications (CLIN additions) via Technology Refreshment (TR) requests, ensure website ordering guidelines remain up-to-date, and strictly enforce data non-disclosure / data-restriction compliance. Reporting & Deliverables: Help prepare mandatory agency financial reports, provide dedicated customer support services to vehicle users, and prepare critical Contract Data Requirements (e.g., Attachment D metrics). 2. Financial & Audit Governance Risk Mitigation: Manage complex audit and financial statement risks for the expanding US Federal division, transforming the function from manual monitoring to high-leverage portfolio intelligence. Deliverable Verification: Establish rigid