Senior Field Service Engineer (Jordan)

Location: US-TX-MCKINNEY-513WA ~ 2501 W University Dr ~ WING A BLDG

 Position Role Type: Hybrid

 U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

 Security Clearance Type: Secret - Current

 Security Clearance Status: Active and existing security clearance required on day 1 At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression.  We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat.  Our team solves tough, meaningful problems that create a safer, more secure world. Raytheon Field Service is seeking a mission‑focused Senior Field Service Engineer to join our team. In this role, you will provide critical 24/7 operational support at overseas military installations to ensure the reliability and performance of servers hosting multiple full‑motion video feeds from Intelligence, Surveillance, and Reconnaissance (ISR) sources. You will be responsible for maintaining uninterrupted data dissemination to military users through hands‑on hardware and software installations, system configuration, software updates, network setup, system administration, information assurance, and comprehensive maintenance of fielded systems. This position is essential to supporting real‑time operational readiness in a dynamic environment. This Mission Critical / Essential, is an unaccompanied onsite position in Jordan for a long-term assignment under a Memorandum of Understanding (MOU) with additional compensation benefits and potential extensions. You will be primarily based in Jordan but may be assigned to other locations within the CENTCOM Area of Responsibility (AOR). Must be willing to travel via military air and land transport. Employment is contingent upon meeting all medical requirements for overseas assignments including comprehensive post-offer medical examination.

Create, manage, and maintain user and administrative accounts across all systems. Troubleshoot, diagnose, and resolve both software and hardware-related issues to ensure minimal downtime. Perform, test, and validate software upgrades and updates provided by the engineering team. Create, maintain, and recover system data backups to ensure data integrity and business continuity. Configure, support, and maintain network equipment such as switches and routers, including applying basic network configurations. Maintain cybersecurity compliance by applying patches, implementing Security Technical Implementation Guide (STIG) controls, and updating associated documentation. Manage shipping and receiving processes for large hardware servers and related equipment. Provide technical assistance and support to system users through telephone-based help channels.

You Must Have Typically requires a Bachelor’s and a minimum of 8+ years prior relevant experience, or an Advance Degree in a related field and a minimum of 5+ years’ experience. Possess current Security+ CE credential Strong knowledge and hands‑on experience with Microsoft Server 2019/2022 and Windows 10/11 operating systems. Experience performing and validating software upgrades and updates provided by engineering teams. Proven ability to create, maintain, and recover system data backups. Experience working with network switches and routers, including applying basic network configurations. Demonstrated ability to maintain cybersecurity compliance through patching, implementing Security Technical Implementation Guide (STIG) requirements, and