Director, Solution Consulting, Asia

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. As the Director of Solutions Consulting for Asia, you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You’ll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across APAC, you’ll ensure Genesys continues to deliver exceptional value to our customers and partners. What You’ll Do Key responsibilities (but not limited to..) Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession. Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth. Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling. Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities. Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences. Promote continuous improvement, optimising processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards. Champion innovation, partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution. Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership. Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.

Bachelor’s degree in a relevant technical field; advanced degree preferred. 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles. Proven ability to build and manage high-performing teams. Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains. Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences. Strategic thinker with strong problem-solving and innovation mindset. Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. Results-oriented, with a focus on measurable impact and performance improvement. Proficient in relevant enterprise software and tools. Please note that Genesys will not accept resumes from agencies at this time. To be eligible to apply for this role you must be legally permitted to work in the country advertised. #LI-KC1 #LI-Hybrid Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help