Director, Program Management (Infrastructure)

Description & Requirements

Maximus is seeking Director of Program Management (Infrastructure) to join our team. The successful applicant will be responsible for leading a team consisting of ITSM (Client Delivery and Service Desk Specialists), Client Service Engineering (Endpoint Engineering), Data Center, Networks, and Cloud (MS Azure, GCP, and AWS) professionals providing O&M and project (startup) services to our client. This role ensures the team delivers exceptional customer service and seamless technology experiences by assisting with operating and maintaining the environment; equipment setup, troubleshooting, and maintenance; and integration of new systems and applications. The Infrastructure Team members provide services at the three Department of Energy’s National Energy Technology Laboratory (NETL) campuses located in Albany OR, Morgantown WV, and Pittsburgh PA. This is a working leadership role. The successful candidate will be the senior leader providing direction and support to our employees and interfacing with the government client to ensure proper levels of support to them and the user community. This position is an onsite role, 5 days a week. Ability to obtain and maintain a Public Trust is required.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS237, M4, Band 8

Job-Specific Essential Duties and Responsibilities: - Lead the team in providing infrastructure services to the NETL client and user community. - Create and monitor daily tasking schedules for personnel. - Crosstrain personnel. - Research and suggest new methods to optimize and automate processes. - Lead / monitor implementation of new products, processes and systems. - Perform general administrative duties such as timesheet approvals, performance reviews, and job aids. - Primary role will be to assist the Government IT Client in maintaining the IT environment availability in accordance with contract SLAs; transitioning on-premises systems, services, and applications to the Microsoft Azure Cloud; and working with peers across other verticals such as Enterprise Applications Engineering, Research, Cyber, and Governance. - The successful candidate must have strong managerial capabilities to lead a diverse team across geographically isolated campuses, be able to work with a diverse and distributed client base, be well-versed in managing a hybrid on-premises / cloud-based environment and have experience in transitioning systems and applications to the cloud. - Manage the infrastructure operations teams utilizing documented methodologies and standards to accomplish goals within technical, cost and schedule constraints and with high quality. - Demonstrated experience in associated areas of responsibility, proven leadership of a diverse workforce spanning multiple locations and cloud, innovative thinker, and technical knowledge of equipment and systems. - Lead personnel in developing technical requirements, designing / developing technical solutions, planning technical implementations, conducting / managing testing, and planning maintenance of infrastructure equipment and services. - Develop and communicate strategies, goals, and objectives for maintenance, upgrade, refresh, and new installations of infrastructure equipment/systems both on-premises and in the cloud. - Track and report project status and/or health, plans and schedules to both government and internal audiences. - Manage requirements and ensure commitments and changes are negotiated, and completed to the satisfaction of government stakeholders. - Oversee and actively participate in Incident Management and Response. - Provide briefs to the client to suggest improvements in efficiency and cost reduction in operations and maintenance through process improvement. - Develop and maintain Standard Operating Procedures (SOPs) and policy documents; ensure compliance to process by infrastructure group. - Actively participate in Program level meetings including Risk