Guest Services Representative

About QuadReal Property Group  QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com Role Description:   The Guest Services Representative will act as the brand ambassador, of Bayview Village Shopping Centre, enthusiastically promoting the centre, its’ stores, programs, and services. The Guest Services Representative will report to Guest Services Supervisors.

Respond to shopper’s requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner  Maintain a thorough knowledge of the Centre’s services, stores and locations, merchandise, and upcoming special events and promotional services  Develop and maintain strong relationships with retailers and educate on the Centre’s services   Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service  Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.  Support the Centre’s gift card program including handling cash, credit and Interact payment, and reconciling receipts   Complete administrative tasks and conduct all service functions related to the Concierge Desk  Assist with promotional and special events as required  Provide gift wrapping for customers and assist with other related duties  Experience and Qualifications:   Experience in a similar position with exceptional customer service skills  Intermediate skills in Microsoft Office (Excel and Word)  Strong organizational, planning and time management skills  Excellent oral and written communication skills   Strong attention to detail and problem solving skills  Ability to prioritize workload and handle competing priorities and deadlines  Positive and friendly "Customer First" attitude   Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays  This job posting is for an existing vacancy within our organization. The expected hourly range for this role is $17.60.    The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity. We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities. We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions. Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role. Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or