Data Center Operations Technician, Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes: - You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis. - You will maintain a high level of system reliability and availability. - You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts. - You will share knowledge and help train less technical staff on the best practices related to all service owner issues. - You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews. - You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues. - You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. - You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals. - You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge - You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment. - More experienced technicians may assist in training less experienced members of the team. A day in the life - You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.), - You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc. - You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. - Show a strong aptitude for troubleshooting and problem solving - You will be involved with site management and maintain tidiness in operation areas - Your role involves covering 24x7 shift rotation About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly