Samsung Experience Store – Lead - Bloomington, MN

Summary This role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Our Retail Operations team rewrites the rules of traditional retail with immersive, tech-driven experiences—ideal for a proven leader who excels at developing people, driving results, and ensuring operational excellence. As a Store Lead, you are part of the store’s management team, responsible for leading associates, overseeing operational areas, and driving sales performance. With at least three years of retail leadership experience (and ideally one year in big-box leadership), you will play a critical role in building team capability, delivering a best-in-class customer experience, and ensuring the store is always ready for both customers and executives. In the absence of higher leadership, you are expected to seamlessly assume full operational and sales management responsibilities. Role and Responsibilities Sales-First Culture Champion a revenue-driven environment by modeling selling behaviors, coaching associates, and driving sales performance to meet and exceed targets. Customer Experience Excellence Deliver engaging demos, workshops, and events, ensuring every customer interaction reflects Samsung’s premium brand experience. Operational Leadership Partner with the Store Manager, General Manager, and ASM to execute store priorities, uphold SOP compliance, and maintain operational readiness.

Coaching & Development Mentor and coach associates with feedback, training, and recognition programs, fostering accountability and confidence. Onboarding & Training Lead new-hire orientation and ongoing associate development, ensuring mastery of Galaxy product knowledge and operational standards. Floor Leadership Manage the sales floor during assigned shifts, driving customer flow, maintaining merchandising standards, and ensuring smooth daily operations. Cross-Functional Collaboration Coordinate with Store Technology, Repairs, Visual Merchandising, and Corporate Support to resolve issues and deliver flawless execution. Acting Store Management Assume full operational and sales management responsibilities when the ASM, Store Manager, or General Manager are not present. Opening & Closing Procedures Oversee daily opening and closing routines and provide coverage during holidays, launches, and peak business periods Skills and Qualifications What You Bring Retail Leader  – 3+ years of retail leadership experience, with at least 1 year in big-box or specialty retail. People-First Coach  – Proven ability to mentor, motivate, and develop associates while fostering a high-performance team culture. Operationally Skilled  – Experienced in executing SOPs, managing store readiness, and leading day-to-day retail operations. Analytical & Action-Oriented  – Skilled at using data and performance metrics to guide decisions and improve results. Adaptable & Collaborative  – Thrives in fast-paced, dynamic environments and partners seamlessly across functions and teams. Preferred: