ServiceNow Configuration Manager, Mid

ServiceNow Configuration Manager, Mid The Opportunity:   Your combination of people skills and technical knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the government? We’re looking for a Configuration Manager who spe cia lizes in ServiceNow platform configuration and maintenance. You’ll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn met rics into information and articulate their meaning. What You’ll Do: As a ServiceNow Configuration Manager on our team, you’ll: Maintain and enforce CMDB data governance policies , CI naming standards, and CI lifecycle states from onboarding through retirement. Monitor and improve CMDB Health met rics such as completeness, compliance, correctness, staleness, orphaned CIs, and duplicates, using ServiceNow CMDB Health dashboards. Investigate and remediate data quality defects, driving root-cause fixes at the data source rather than the individual record. Align CI classes and relationships to the ServiceNow Common Service Data Model ( CSDM ) across foundation, design, management, and technical services domains. Partner with service owners to model business services, application services, and their supporting infrastructure. Coordinate and validate CI population through ServiceNow Discovery, Service Mapping, and approved integrations and import sets. Reconcile authoritative data from multiple sources into a single t rus ted CI record. Support the Configuration Control Board ( CCB ) by preparing CI baselines, documenting configuration changes, and tracking deviations. Partner with the change management process to ensure CI relationships and impact analysis are accurate before changes are approved. Produce and maintain configuration management documentation, work instructions, and standard operating procedures. Support Authority to Operate ( ATO ) and Risk Management Framework ( RMF ) activities by ensuring CMDB records accurately reflect the accredited system boundary. Provide CI and dependency data supporting audit, inventory, and compliance reporting. Join us. The world can’t wait. You Have: 6+ years of experience in IT 2+ years of experience working directly with the ServiceNow CMDB Experience applying CSDM to model business services, application services, and supporting infrastructure Experience leading change and configuration management, CCB activities, CI baselines, and impact analysis Experience with on-premises or air-gapped ServiceNow deployments Knowledge of ServiceNow CMDB fundamentals, including CI classes, relationships, IRE, CMDB Health, and Discovery Ability to document processes clearly and communicate data quality status to both technical and non-technical stakeholders TS/SCI clearance HS diploma or GED Nice If You Have: Experience with ITAM, SAM, and HAM, and the relationship between assets and CIs Knowledge of the CSDM and service mapping concepts Possession of strong analytical skills, for data quality investigation and remediation, driving issues to root cause Bachelor’s degree ITIL 4 Foundation Certification ServiceNow Certification s such as CSA, CIS-Discovery, or CIS-ITOM Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; TS/SCI clearance is required.

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