Human Resources Transaction Delivery (Tier 2)

Under limited supervision, ensures the highest level of accuracy for data entered into HR data systems to ensure successful data audit, including date-sensitive changes and employee data. Avantor is looking for HR Tier 2 Analyst provides advanced support for HR-related inquiries and issues that require more specialized knowledge and expertise . They provide specialized support to employees and managers on topics such as benefits, payroll, employee relations, and HR systems. This role acts as a bridge between Tier 1 support and HR business partners / COE’s , escalating cases as necessary and ensuring efficient resolution of employee inquiries. This role involves managing and resolving HR service requests, analyzing HR data, performing research, preparing reports, and providing recommendations to improve HR processes and policies.       HOW YOU WILL THRIVE AND CREATE AN IMPACT:      R espond to HR questions on complex HR program s , policies and practices via multiple channels     Educate and train employees on HR services available to them and encourage self-service on tools such as the HR Portal and other systems, when appropriate .    Collaborate with HR Business Partners, Local HR and Centers of Excellence to resolve escalated cases   Conduct in-depth investigations into employee issues and recommend appropriate actions   Manage and execute HR complex hire to retire processing, ensuring accuracy and timeliness   Escalate critical or unresolved issues to HR leadership or Tier 3 teams, providing detailed documentation and analysis.   Provide training and guidance to Tier 1 representatives to enhance knowledge and skills   Participate in HR projects and initiatives aimed at improving HR services and operations   Advanced Employee Inquiries :  Address complex questions related to HR policies, benefits, and procedures that Tier 1 cannot resolve.   Data Analysis: Compile, structure, and analyze HR data to identify trends and make data-driven recommendations.   Reporting: Create comprehensive HR reports and dashboards for management.   Compliance: Ensure compliance with labor laws and company policies.   HR Systems Management:  Maintain and optimize HRIS and other HR-related systems.

Education:  Bachelor’s degree in human resources, Business Administration, or a related field. Advanced certifications (e.g., PHR, SHRM-CP) are a plus.

3-5 years of experience in an HR role, with a focus on data analysis and employee relations.   SKILLS AND COMPETENCIES:   Strong organizational skills and attention to detail   Ability to work independently and as part of a team in a fast-paced environment   Strong understanding of HR policies, procedures, and practices, including benefits administration, payroll, compliance, and employee relations   Proven ability to handle sensitive HR issues and employee data with the highest level of confidentiality and professionalism.   Strong working knowledge of Workday or other relevant HRIS systems   Experience with service management solutions (e.g., ServiceNow)   High proficiency in English language both written and spoken   Proficiency in other regional language desirable       Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.   The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his