Associate Software Engineer (Fixed-Term Contract)

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. This position is a fixed term contract for a duration of 9 months. Software Engineer – AI Services We build AI-powered systems that analyze and evaluate contact-center conversations at scale, including Sentiment Analysis, Agent Empathy, and Conversation Scoring. Our services process over 10 million interactions daily worldwide. The Genesys Israeli R&D center embraces a startup mindset in a big corporation, nurturing rich office culture, where we promote high ownership and impact, innovation blended with critical thinking, and continuous growth. We are looking for great people who are team players to join our Tel-Aviv team. The work is challenging, creative and fast paced. Responsibilities  :  Work closely with AI research team to productionize models into scalable services Build and maintain scalable services handling high-volume workloads Design and develop high quality, efficient, testable software Own features all the way from design and implementation to production Actively participate in code reviews as a reviewer and author, kindly exchanging constructive comments Embrace change and be ready to adapt to evolving requirements, technologies, and priorities Take initiative in learning new technologies and improving existing systems Requirements:   B.Sc. in Computer Science or equivalent Detailed understanding of object-oriented concepts and design Strong programming skills, particularly in Python or Java Familiarity with microservices architecture Excellent English communication skills Nice to have: 2+ years of professional experience as software engineer Cloud experience (AWS preferred) Experience with LLMs or ML frameworks (PyTorch, TensorFlow) Experience with CI/CD tools Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
 Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're