IT Service Desk Analyst

From mechanical construction and site-based facility management services to energy efficiency and interior/exterior maintenance, EMCOR Building Services (EBS) companies have your site covered.Few organizations are structured to provide the depth of field experience and certified expertise offered by our companies, not to mention their best-in-class processes and continuous client collaboration. Job Summary

About Us: EMCOR Group, Inc. is one of the largest electrical and mechanical construction and facilities and industrial services firms in the United States. In 2019, the Company had revenues of approximately $7.7 billion. EMCOR’s services are provided to a broad range of commercial, industrial, utility and institutional customers through approximately 75 operating subsidiaries and joint venture entities. It is a Fortune 500® company with shares listed on the New York Stock Exchange (NYSE: EME).The approximately 34,000 skilled employees of EMCOR have made the Company, in the eyes of leading business publications, among the “World’s Most Admired” and “Best Managed.” EMCOR’s diversity—in terms of the services it provides, the industries it serves, and the geography it spans—has enabled it to create a stable platform for sustained financial results.EMCOR Mechanical Services (EMS) EMCOR Mechanical Services (EMS) provides comprehensive, full-service HVAC and mechanical solutions. Our national footprint of over 3,500 skilled field technicians are trained to work on virtually any brand of equipment in every type of facility in nearly every major U.S. market

The Service Desk Analyst role will ensure proper computer and systems operations for the end user community. This includes the maintenance and administration of key systems, as well as monitoring Cherwell Service Desk tickets and resolving end user issues and service requests within established SLAs. Candidate must have the ability to work with minimal supervision; be self-motivated; handle multiple tasks simultaneously; and prioritize work at all stages. This is a hybrid position with 4 days per week on site.

Essential Duties & Responsibilities

Install, support, and maintain computer desktops, laptops, tablets, printers and/or related hardware and software, including imaging/deploying computers and peripherals for new hires. This also includes the deployment of mobile iOS. Provide 1st and 2nd level support for the end-user community including remote users, reinforcing SLAs to manage end-user expectations. Analyze and resolve end user software and hardware issues and provide end user training where required. Thoroughly record information into ServiceNow to ensure resolution in compliance with service level agreements and EMCOR IT SOP’s. Manage IT assets, keep asset management systems up-to-date, and manage asset disposal pickups. Provide end user support for all field offices, traveling to the field offices when required. Perform backup administration, managing the nightly backups, and performing monthly restore tests.

Bachelor’s in computer science or equivalent work experience. Minimum 2-3 years of help desk experience required. Experience with ServiceNow preferred

Knowledge and experience supporting Microsoft OS through Windows 11, including computer imaging and desktop/laptop hardware. Experience with Windows Autopilot Experience with MDM platforms (Intune Preferred) Proficient with handling iOS devices (break/fix) and set up Good understanding of Microsoft O365 suite and tools. Strong documentation skills with both writing procedures and setup documentation Basic network troubleshooting skills (TCP/IP, DNS, DHCP). Candidate must have the ability to work with minimal supervision, be self-motivated, and able to multitask.

Demonstrated results for solving customer problems and achieving high level of customer satisfaction. Ability to communicate