Onboarding and Learning Support Specialist

Onboarding and Learning Support Specialist The Opportunity: As an Onboarding and Learning Support Spe cia list, you will be focused on Onboarding and New Hire Experience , and you’ll serve as a compliance-forward partner across the full lifecycle of post-offer onboarding. You will support new hires from offer acceptance through Day One while ensuring all regulatory, documentation, and HR operations requirements are met accurately and on time. You will lead critical compliance tasks, including full I‑9 workflow ownership, administer the Employee Referral Program, and serve as a Tier 2 resolver within ServiceNow for onboarding- related cases. You’ll manage high-complexity issues, drive process consistency, and ensure the company meets federal employment standards across all onboarding activities. You will collaborate closely with recruiters, hiring managers, HR Center s of Excellence, onboarding spe cia lists, facilitators, vendors, and cross-functional partners. You will manage logistics, documentation, case routing, compliance workflows, and escalations, ensuring new hires feel supported, informed, and ready for Day One. You’ll support automation opportunities, efficiency enhancements, and continuous improvement initiatives. Due to the nature of work performed within this facility, U.S. citizen ship is required . Join us. The world can’t wait. You Have: 3+ years of experience in an administrative role such as HR operations, onboarding, compliance support, or customer service Experience processing I‑9s, working with remote agent workflows, and resolving compliance escalations Experience using Micro sof t Office tools, including Word, Excel, PowerPoint, or Outlook Experience managing logistics for high-volume tasks in fast-paced, deadline-driven environments Experience using a ticketing or case management system such as ServiceNow Ability to troubleshoot and resolve complex onboarding or compliance issues independently Ability to manage sensitive information with discretion Ability to work onsite as needed for new hire orientations or training delivery HS diploma or GED Nice If You Have: Experience administering Employee Referral Programs or other HR incentive processes Experience working in Tier 2 resolver groups or HR case management systems Experience with Workday, LawLogix, Truescreen, or similar HRIS or compliance tools Experience with AI tools or workflow automation met hods Ability to work autonomously and support distributed teams across locations Ability to manage multiple priorities and solve problems independently Ability to pay strict attention to detail Ability to display confidence, assertiveness, self-driven work style, and a continuous improvement mindset Possession of excellent written and verbal communication skills Possession of excellent problem-solving and organizational skills Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational