Quality Evaluator English

Job Title: Quality Evaluator English Job Description Help Shape Exceptional Customer Experiences   Are you passionate about quality, coaching, and continuous improvement? Do you have a keen eye for detail and enjoy turning insights into action?   We are looking for a Quality Analyst to join our growing team and support one of the world's leading global brands. In this role, you'll play a critical part in enhancing customer experience by monitoring performance, identifying opportunities for improvement, and partnering with operational teams to drive quality excellence.

As a Quality Analyst, you'll be responsible for evaluating customer interactions and ensuring service delivery consistently meets client and business expectations.

Monitor and evaluate customer interactions across calls, email, and chat channels   Conduct quality assessments against established standards and KPIs   Deliver actionable feedback and insights to support operational improvement   Participate in calibration sessions with Operations, Quality teams, and client stakeholders to ensure scoring consistency   Analyse trends, identify performance gaps, and recommend improvement initiatives   Support internal quality audits and process reviews   Collaborate with Training and Operations teams to improve customer experience and business performance   Maintain a strong understanding of client products, services, and program objectives   Contribute to quality documentation, scorecards, and best practice frameworks   Support key business metrics, operational targets, and continuous improvement initiatives     What We're Looking For   Essential Requirements   Fluency in English (C1)  Previous experience within Quality Assurance, Quality Monitoring, Customer Experience, or Contact Centre Operations   Strong analytical mindset with excellent attention to detail   Ability to identify trends and translate findings into actionable recommendations   Experience working with performance metrics and quality frameworks   Strong stakeholder management and communication skills   Ability to manage multiple priorities in a fast-paced environment   Proficiency in Microsoft Office, including Excel and PowerPoint     Preferred Qualifications   Associate's Degree or equivalent education   3-5 years of experience in Quality, Customer Experience, Contact Centre, BPO, or Operational Excellence environments   Experience supporting multilingual customer service or sales operations   Knowledge of quality auditing methodologies and calibration processes     Why Join Us?   Work with a globally recognised client   International and multicultural working environment   Career growth and development opportunities   Ongoing training and professional development   Dynamic and collaborative team culture   Competitive salary and benefits package   Relocation support available     Location   Athens, Greece   On-Site Role     Ready to Elevate Quality Standards?   Join us and help create exceptional customer experiences while developing your career in a fast-growing international environment.   Apply today and become part of a team where quality drives success.   Location: GRC Athens - Ilia Iliou 51 Language Requirements: English Time Type: