Chief Product Officer

Hello, we’re Belong.

We partner with regional payers to deliver Medicare Advantage and Special Needs Plan products.

With a dual focus on data-driven, proactive clinical intervention and unwaveringly empathetic patient experience, Belong has completely reimagined health insurance for seniors and other Medicare-eligible individuals who have been disregarded and deprioritized for far too long.

We believe that only by recognizing individuals can we make communities strong.

Belong Health. Kinder, more supportive care.

Belong Health is hiring a Chief Product Officer to own the company product portfolio and lead its AI and technology development. The role covers both halves of that work: the core health plan systems and platforms Belong has already built and operates for its partners, and the new set of AI capabilities, including agentic systems, that will extend those platforms and change how the work gets done.

The Chief Product Officer sets product strategy, owns the roadmap, and works alongside engineering, clinical, operations, and compliance leaders to ship software that runs real Medicare Advantage business. Belong Health partners with regional health plans to launch and scale Medicare Advantage Special Needs Plans, including Dual Eligible (D-SNP) and Chronic Condition (C-SNP) plans, and is venture backed and fully distributed across the United States. With roughly 85 people in the company, this is a hands-on job: the person in it will write specifications, sit in partner meetings, and build a small senior team rather than manage a large organization.

Essential job duties and responsibilities

• Own the product vision for the Belong platform and turn it into a roadmap with clear sequencing, staffing, and delivery dates.

• Decide where AI changes how the platform works and where it does not, and defend those decisions with evidence rather than enthusiasm.

• Make build, buy, and partner calls, including decisions about core administrative processing systems and other vendor platforms.

• Bring a point of view on how Belong packages and prices its platform for health plan partners.

• Lead the design and delivery of AI capabilities, including agentic systems, across care management, member and provider engagement, utilization management, claims and encounter workflows, and back office operations.

• Set the standards for model selection, evaluation, monitoring, and human oversight. Every AI capability needs a measurable quality bar before it touches regulated or member-facing work.

• Work with security and compliance on data governance for protected health information used in AI systems, including vendor review, business associate agreements, and audit trails.

• Track the outside market closely enough to know what Belong should build, what it should buy, and what it should wait on.

• Own the existing health plan systems: enrollment, care management, member and provider engagement, quality and Star Ratings reporting, risk adjustment support, and partner analytics.

• Keep the platform current with CMS requirements and with Model of Care obligations, working with compliance and clinical leadership.

• Lower the cost to serve each member while holding or improving service levels and audit performance.

• Run planning, prioritization, and release management across product and engineering.

• Set and report product metrics, including adoption, cycle time, defect rates, cost to serve, and partner satisfaction.

• Manage vendor and platform relationships, including contract scope, service levels, and escalation.

• Serve as the product voice in prospective partner diligence, finalist presentations, and contracting.

• Translate partner requirements into roadmap decisions without letting the platform