Customer Service Group Mgr - BOGOTA

Overview We are seeking a visionary and experienced Business Intelligence (BI) Team Lead to join our Services Operation unit in Bogota. As the head of a dynamic and multi-disciplinary team, you will be instrumental in shaping our data strategy and driving business value through powerful insights. You will lead a talented group of Data Scientists, AI Experts, and Visualization Professionals, fostering an environment of innovation and analytical excellence. This is a critical role responsible for elevating our team's capabilities, streamlining the development of cutting-edge BI solutions, and ensuring our practice remains at the forefront of the AI revolution.

Team Leadership & Mentorship: Lead, manage, and mentor a high-performing team of data specialists, fostering their professional growth and ensuring a collaborative, results-oriented culture. Strategic Direction: Define and execute the BI roadmap, aligning analytical initiatives with overarching business goals to solve complex challenges and identify new opportunities. Solution Development: Oversee the end-to-end lifecycle of BI solutions, from requirements gathering and data modeling to the development of insightful dashboards and predictive models. Insight Elevation: Champion the transition from descriptive reporting to advanced prescriptive and predictive analytics, empowering stakeholders with forward-looking, actionable intelligence. AI Integration: Drive the strategic adoption of new AI and machine learning technologies to enhance our analytical capabilities, automate processes, and unlock deeper levels of insight from our data. Stakeholder Collaboration: Act as a key partner to senior leadership and business stakeholders, translating their strategic questions into analytical frameworks and delivering clear, impactful findings. Operational Excellence: Establish and enforce best practices for agile development, data governance, and quality assurance to ensure the delivery of robust, scalable, and reliable BI solutions. Innovation & Evolution: Stay abreast of the latest industry trends in AI, data science, and visualization, and champion a culture of continuous learning and improvement within the team. Qualifications & Experience A Bachelor’s or Master’s degree in Engineering, Computer Science, Data Science, Statistics, or a related quantitative field is required. A minimum of 10 years of progressive experience in Business Intelligence, Data Science, or a related analytics field. Proven track record of leading, managing, and developing technical teams comprised of data scientists, analysts, or BI developers. Demonstrable experience managing the full project lifecycle for complex analytics and BI solutions. Strong, foundational understanding of data warehousing principles, data modeling, and ETL/ELT processes. An engineering or similar technical background is highly preferred.

Technical Proficiency: Expert-level knowledge of data visualization, with extensive hands-on experience in Tableau . Deep understanding of SQL and experience querying large, complex datasets. Strong familiarity with data science concepts and programming languages (e.g., Python, R). Knowledge of AI/ML model development, deployment, and lifecycle management. Experience with cloud data platforms (e.g., Snowflake, Starburst, Databricks) is a significant plus.   Leadership & Communication: Exceptional leadership and team management skills with a passion for mentoring talent. Outstanding communication and presentation skills, with the ability to distill complex analytical concepts into clear, concise insights for executive audiences. Strategic mindset with strong problem-solving and project management capabilities. Fluency in both English and Spanish is required. ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service