Quality - Senior Manger
EY
- Location
- Bengaluru, KA, IN, 560016
- Work model
- On-Site
- Level
- Senior
Skills
About this role
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Contract Risk Lead Function: Delivery Excellence, Quality and Risk Management at GDS consulting Job level: Associate Director / Senior Manager Role Summary The Contract Risk Lead is responsible for assessing, governing, and monitoring contractual, regulatory, privacy, security, operational, AI, and delivery risks associated with GDS-supported engagements. The role ensures that contract obligations, regulatory requirements, client-specific commitments, and internal risk policies are understood, operationalized, and continuously monitored throughout the engagement lifecycle. The individual will partner with Legal, Quality & Risk Management, Data Privacy, Information Security, Delivery Excellence, ODC, AI Governance, and Engagement teams to proactively identify risks, provide mitigation guidance, and support predictable, compliant delivery. Key Responsibilities Contract Risk Assessment & Governance
Review Statements of Work (SOWs), MSAs, Change Requests, Service Agreements, and subcontractor agreements. Identify contractual obligations that may impact delivery, security, privacy, staffing, geography, subcontracting, hosting, AI usage, or operational processes. Translate contractual requirements into actionable delivery controls and compliance obligations. Maintain a repository of contract risk clauses, deviations, exceptions, and mitigation actions. Provide risk sign-offs and recommendations for complex or high-risk engagements.
Data Privacy & Regulatory Compliance
Assess contracts for privacy and data protection obligations. Evaluate applicability of:
GDPR UK GDPR EU AI Act Digital Operational Resilience Act (DORA) Local country privacy regulations Sector-specific regulations (Financial Services, Healthcare, Public Sector, etc.)
Ensure compliance requirements are incorporated into delivery plans. Support privacy impact assessments and data processing reviews. Review cross-border data transfer requirements and restrictions.
AI Risk & Responsible AI Compliance
Assess contractual requirements related to AI, GenAI, Machine Learning, Automation, and Data Usage. Identify AI-related obligations including:
Transparency requirements Model governance requirements Human oversight requirements Data governance obligations AI security controls AI auditability requirements
Partner with AI governance teams to assess compliance with emerging AI regulations and client mandates. Review third-party AI tool usage and associated contractual restrictions.
Information Security & Data Protection
Evaluate engagement compliance with
Information Security policies Client security requirements Data handling obligations Encryption standards Access management requirements Incident reporting obligations
Validate alignment with privacy, security, and confidentiality commitments. Participate in security reviews, spot audits, and compliance assessments
ODC Governance & Audit Readiness
Review contractual clauses governing Offshore Delivery Centers (ODCs). Support ODC setup governance and compliance validation. Ensure contractual commitments are reflected in ODC operational controls. Participate in ODC readiness reviews and audits. Drive audit remediation and closure of identified findings.
Delivery & Operational Risk Management
Assess delivery risks arising from
Resource location restrictions Client-specific delivery controls Segregation requirements Staffing commitments Subcontractor usage Service-level obligations Transition and transformation commitments
Work with Delivery Excellence teams to