Lease Administration Manager

Job Title Lease Administration Manager     Job Description Summary Responsible for managing the workflow and the day-to-day activities of the team that supports the Portfolio Administration Service Line. The associate manager is also responsible for supporting the day-to-day activities at the client level and being a point of escalation for any questions or concerns that arise.

Supports client and CW portfolio team in managing life of lease after initial lease setup  Reviews abstracts term and conditions into system of record (SAP) (e.g. amendments, terminations, non-renewals, etc)  Supports reporting of critical dates in accordance with the real estate lease agreements  Manages oversight of landlord/tenant payments (e.g. rent, CAM, and other lease related charges) and invoice management Perform landlord/tenant CAM/Opex reconciliations  Ensure lease data is compliant for lease accounting reporting (FASB)  Reviews and approves work performed by other lease management specialists  Request/collect outstanding landlord security deposits  Updates system of record when discrepancies are identified through approval process and/or data integrity report  May provide guidance and training as needed  Request vendor setup from vendor management team and aligns in system of record  May participate in system testing  Request certificate of insurance for new leases and/or new landlord entity  ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  • Manage all Portfolio Administration services for a specific team/account.  • Oversee associates and operations on a day-to-day basis ensuring work is completed and deadlines are met  • Provide leadership to staff with the goal of maximizing technology resources and improving processes  • Provide new team integration and onboarding process  • Support new hire training  • Create and maintain trust and strong relationships with team members  • Ensure specified account needs are met across team  • Recommend new approaches, policies, and procedures to drive continual improvements in efficiency of services performed  • Outline or oversee the continuous updates to the process playbooks  • Support timely and accurate reporting to senior leadership and clients  • Handle or oversee monthly rent and other critical reporting for clients and senior leadership  • Provide regular feedback to leadership regarding issues, challenges, and areas for additional focus  • Execute special projects as assigned by senior leadership  • Collaborate with other divisions and Client entities including Transaction Management, Facilities Management, Construction/Design, legal, etc. as needed  • Support and assist with department and companywide initiatives and ensure company standards are implemented, met, and maintained  • Demonstrate initiative and reflect a sense of urgency in daily duties by meeting or improving upon deadlines  • Stay up to date on the latest industry standards and trends  KEY COMPETENCIES  1. Leadership  2. Strong Customer Service Skills  3. Strong Communication Proficiency (oral and written)  4. Organization Skills  5. Technical Proficiency  6. Analytical Skills  7. Research Skills  8. Detail Oriented  9. Sense of Urgency  EDUCATION  • Bachelor’s Degree preferred in any field; business, finance/real estate, accounting ideal  ADDITIONAL ELIGIBILITY QUALIFICATIONS  • 3+ years relevant work experience  • Ability to read and understand financial statements  • Strong interpersonal skills  • Ability to manage multiple high priorities  • Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)  WORK ENVIRONMENT  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that