Facilities Coordinator

Be the one building AI-powered experiences where they matter most.   At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. The Facilities Coordinator helps ensure the Genesys R&D office in Durham operates as a reliable, welcoming, safe, and high-performing workplace where employees, visitors, and business partners can do their best work. This on-site role owns established day-to-day Facilities coordination across workplace operations, hospitality, vendor services, physical security support, sustainability, and administrative and financial processes. Partnering closely with the Facilities Manager, this role serves as a key connection point between employees, property management, service providers, and internal teams. You will independently resolve routine workplace needs, coordinate vendors and services, maintain operational standards, and escalate risks or complex issues when appropriate. Your work will directly influence employee experience and office readiness by keeping spaces functional, meeting rooms prepared, hospitality services dependable, and Facilities requests moving efficiently from identification through resolution. You will also help strengthen workplace sustainability by supporting waste reduction, environmental data collection, responsible procurement, and applicable environmental and EHS initiatives. The role provides broad exposure to Facilities operations and cross-functional initiatives, with opportunities to expand expertise in workplace experience, vendor management, sustainability, life safety, budgeting, and Facilities technology. At Genesys, collaboration, empathy, and thoughtful innovation shape how teams work together to create better experiences for employees and the customers they support.

Own day-to-day Facilities coordination for the Durham office, maintaining a functional, safe, welcoming, and consistently high-quality workplace Conduct routine workplace walkthroughs to proactively identify maintenance, cleanliness, safety, supply, equipment, and workplace experience issues before they disrupt employees or visitors Drive Facilities work orders and service requests through ServiceNow or applicable systems from initiation through resolution, maintaining clear communication with employees and Facilities leadership Coordinate property management, maintenance, janitorial, catering, and other approved service providers to deliver timely, reliable services that meet workplace standards Monitor vendor performance, service schedules, preventive maintenance, repairs, inspections, contracts, and documentation, escalating significant service, cost, contract, or performance risks to the Facilities Manager Maintain accurate Facilities records, preventive maintenance schedules, service reports, inspection records, equipment information, vendor documentation, and other operational records Drive workplace hospitality by maintaining appropriate inventory levels for office, kitchen, pantry, and hospitality supplies and coordinating food, beverage, catering, and event services Coordinate Facilities logistics for leadership visits, client meetings, employee events, office celebrations, and large meetings, ensuring spaces, hospitality, AV/IT coordination, and other support are ready Maintain workplace standards across kitchens, pantries, meeting rooms, restrooms, common areas, flooring, and other office spaces by monitoring janitorial services and ensuring corrective actions are completed Support employee and visitor access processes, parking, lockers, desk or