Gestionnaire de Comptes / Account Manager

Gladstone Street,Montreal,Quebec,H4E 1C5,Canada Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography.

Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth. Retain and renew current maintenance agreements by improving customer satisfaction via MFA program Manage and nurture account relationships to drive renewals and repair opportunity Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor Partner with branch business development sales team to identify business development opportunities.   Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results Manage opportunities in the CRM pipeline and provide accurate forecasting Education / Certifications Bachelor’s degree required Basic Qualifications 2+ years sales experience required Fully bilingual in both French and English Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers Needs to be self-motivated and able to manage many simultaneous projects and responsibilities Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills Preferred Qualifications Elevator industry experience a plus Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people  of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career! Otis Canada est à la recherche d’un gestionnaire de comptes – service après-vente très motivé pour promouvoir des solutions innovantes auprès des clients actuels et potentiels. Responsabilités Estimer, négocier et vendre des contrats de service et d'entretien afin d'obtenir de nouveaux appareils sous contrat. Gérer le portefeuille des contrats actuels, promouvoir et vendre des forfaits et produits d'entretien d'ascenseurs et/ou des services de modernisation. Rechercher les clients éventuels et entretenir de bonnes relations avec la clientèle, atteindre ou dépasser les objectifs de ventes et servir de conseiller technique auprès de la clientèle. Développer et accroître le territoire de vente par du démarchage, en faisant appel à votre connaissance des conditions du marché local et des forces dynamiques de la concurrence. Maintenir à jour ses connaissances techniques sur les