Delivery Manager

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Your Role At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. As a Delivery Manager , you will play a key leadership role in ensuring operational excellence, service stability, and exceptional client experiences across a complex managed services environment. You will be responsible for leading a large-scale support organization, driving service delivery performance, and building strong relationships with stakeholders. Working alongside Delivery Partners, technical leaders, and cross-functional teams, you will ensure the successful delivery of services while continuously seeking opportunities to improve quality, efficiency, and customer satisfaction. This role requires a highly visible leader who can confidently manage operations, lead teams, navigate escalations, and drive continuous improvement in a fast-paced environment.

Lead and oversee a 24x7 delivery operation , ensuring service stability, SLA achievement, operational excellence, and customer satisfaction. Act as the primary point of contact for service delivery matters, managing client relationships, governance reviews, and operational performance discussions. Drive incident, problem, change, and escalation management activities to ensure timely service restoration and business continuity. Monitor service performance, operational risks, and key metrics, implementing corrective actions and continuous improvement initiatives as needed. Lead, coach, and develop technical teams across multiple support functions, fostering a high-performance and collaborative culture. Manage workforce planning, talent development, employee engagement, and succession planning to support business objectives. Identify and implement opportunities to improve operational efficiency, service quality, and customer experience through process optimization and automation. Partner with cross-functional technical and business teams to standardize best practices, drive transformation initiatives, and deliver innovative solutions that enhance service delivery outcomes. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience •5+ years of experience leading delivery teams and quality services to customers •Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors •Experience in leading teams through incident, problem and change management, as well as root cause analysis •Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes •AIOps hands-on knowledge, automation and innovation-oriented mindset •Well versed for direct and constant interaction with the customer