Business Support Analyst Senior

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

We are seeking a dedicated Business Support Analyst Senior . In this role, you will provide data analytics services to the Corporate Communications and Public Affairs Office. The incumbent will assist business operations by collecting moderately complex data from trusted sources, using statistical techniques to analyze the data for trends, as well as generating reports and data visualizations that leaders will use to make informed decisions. The incumbent will conduct data analytics activities for high profile initiatives, such as USAA’s philanthropic, volunteer, and member-giving efforts, communications strategy, public relations optimization, and stakeholder brand perceptions. The incumbent will make recommendations leading to the achievement of Association-wide strategies and objectives. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. Relocation assistance is not available for this position.

Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities. Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes. Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs. Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions. Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans. Maintains broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement. Assists with the documentation of new and revised departmental procedures. Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products. Serves as a resource to team members on escalated issues of a routine nature. Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls. Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies. Contributes on policies, standards, risk management and controls related to relevant processes. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 5-6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of