Digital Products & Services Project Manager

Company Overview If you are passionate about water and technology, Trinnex is the place for you! Trinnex is a visionary company that is transforming the way water resources are managed and protected. By combining cutting-edge digital technologies, such as sensor/IoT data, models, geospatial data, and AI/machine learning, we create innovative, smart, and scalable solutions that make a difference. Whether it's optimizing water supply and demand, detecting leaks and anomalies, or enhancing water quality and resilience, Trinnex delivers value and impact to public sector clients across the country.

Trinnex is a dynamic digital solutions provider delivering an advanced ecosystem of proprietary SaaS platforms and enterprise professional services to the public utility sector. We are seeking a highly commercially minded, hybrid Digital Products & Services Project Manager to oversee a blended portfolio of standard product implementations and custom technical service contracts. This role requires a unique operational balance: you will manage the structured, repeatable deployment of our core software products (e.g., leadCAST, waterCAST) while simultaneously leading high-value, billable consulting engagements. These custom service tracks include utility data integrations (GIS, SCADA, CMMS), enterprise technology roadmaps, digital transformation assessments, and custom software engineering. The ideal candidate ensures that software configurations scale efficiently while professional services labor is rigorously managed to protect firm margins and ensure full revenue capture. KEY RESPONSIBILITIES & ESSENTIAL DUTIES • Blended Portfolio Management: Oversee and serve as the primary Project Manager for a hybrid mix of standard SaaS product implementations and custom digital services of moderate to high complexity. • Product Implementation Governance: Partner with the Customer Success (CS) team to orchestrate software product deployments across various project sizes; act as the accountable owner ensuring client tenancy configuration, cloud instance deployment, mobile application setups, user profiles, and standard training milestones are executed by CS staff per agreed schedules. • Custom Services & Roadmap Delivery: Manage and deliver custom technical services, including utility digital transformation assessments, data integration architectures, and custom programming sprints based on client-specific needs. • Rigorous Monthly Forecasting & Re-Budgeting: Execute and submit detailed project forecasts on a strict monthly cycle within EcoSys. Partner with Project Accounting to re-allocate labor funds, correct historical ledger anomalies, and ensure active forecasts precisely track real-time execution paths. • Proactive Account Governance & Cleanup: Conduct routine, baseline portfolio cleanups across all active delivery tracking accounts to prevent cost creep. Formally submit and approve system closeouts as soon as contract performance periods conclude and final invoices are paid in full. • Aggressive Cash-Flow & Invoicing Protection: Manage outstanding billing gaps aggressively to maximize total contract revenue capture before performance periods expire. Coordinate with billing administrators to ensure task-level, historical, and current monthly invoices are cleanly itemized, task-allocated, and submitted within strict corporate accounting lock windows. • Errant Cost Insulation: Monitor transaction ledgers closely to identify unauthorized charging or errant hour allocations from adjacent business lines. Coordinate immediately with resource managers to have misaligned actuals transferred off the ledger, protecting the project from artificial margin erosion. • Contractual Boundary Enforcement: Review, evaluate, and enforce strict lines between Fixed-Fee Product Subscriptions and Time & Materials (T&M) Professional Services. Identify scope creep immediately and drive the technical justification required to execute