Sr. Ops Manager, New Equipment & Modernization

Location: OT407: TAO - MIAMI, FL 9786 Premier Parkway, Miramar, FL, 33025 USA We are made to MOVE you.  Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways.  We give people freedom to connect in a taller, faster, smarter world.     Otis Elevator Company is searching for a highly motivated Sr Operations Manager for New Equipment & Modernization to lead a high performing team within the South Florida & The Bahamas operating territory.   The Sr. Operations Manager for New Equipment & Modernization will be responsible for managing al operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory’s business objectives. You will lead the New Equipment & Modernization operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. You will be responsible for day-to-day management of field staff, employee selection, field training, and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in South Florida operating territory in direct reporting partnership with the General Manager.  Location : Relocation assistance available Your Leadership Impact   Partner with and support the General Manager in all areas to develop and implement the operating territory operations business plan for both financial and non-financial objectives   Lead the performance of field operations for all New Equipment & Modernization projects while maintaining project schedules and ensure deadlines are met  Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews  Develop action plans to address deficiencies regarding safety, performance to estimates, and technical support  Recommend and detail changes in New Equipment and Modernization documentation, methods, process, design, and delivery  Set budgets for material and labor within Otis guidelines and complete the required New Equipment Installation and Modernizations within those budgets  Conduct field education training ensuring that we create and maintain a safe working environment  Perform field safety audits, jobsite inspections, and develop site safety/logistics plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing  Engage in pro-active labor relations with local business agents with the support of Otis’ Labor Relations team  Responsible for the hire and onboarding of new team members  Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment  Lead the resolution of all customer issues within your operating territory as the key point of escalation including contractual disputes  Coach, mentor, and develop your team of superintendents through aligned and clear operation goals and continued performance directly tied to targets and operation KPIs   Work Experience   Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.   5+ years people leadership experience in the elevator industry, or related industry  Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application  Strong desire for candidates who have a proven track record of meeting financial goals and objectives  Basic Qualifications   5+ years elevator industry management experience strongly