Distribution Centers Order Manager

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. Carrier Climate Solutions Americas (CSA) has a role open for a Distribution Centers Order Manager to drive Distribution Centers on-time-delivery for the HVAC business in North America . Partnering closely with SIOP, Customer Services, and Manufacturing, this leader will play a critical role in ensuring efficient order management to optimize revenue recognition while delivering world-class customer satisfaction. He/she will orchestrate process optimization and daily execution for order management across Transportation and multiple Distribution Centers in the United States, Mexico, and Canada.

Drive customer on-time-delivery and past due metrics for distribution centers, aligned with customer expectations. Champion a customer-centric culture and ensure best-in-class customer experience by setting and exceeding service level agreements for order management. Proactively identify orders that will be at risk, driving actions to mitigate. Prioritize units in-transit allocated to customer orders. Partner with customer services to manage escalations and priorities, driving execution. Align daily and monthly capacity with SIOP and Distribution Centers. Drive cross-functional projects to enhance operational efficiency and customer satisfaction. Foster strong relationships to ensure smooth customer services, manufacturing, DC’s, and transportation integration. Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement. Develop and lead a high-performing team of order management specialists.

Bachelor’s degree in Supply Chain Management, Business Administration, or Engineering (advanced degree preferred). 5+ years in order management, customer fulfillment, supply chain management, transportation, or operations, ideally in a fast-paced environment.

Master’s Degree in Business Administration Strong analytical and problem-solving skills, with a track record of driving process improvements and operational efficiencies. Exceptional communication and interpersonal skills. Advanced degree or certification in supply chain management (e.g., APICS CPIM, CSCP). Pay Range The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position is entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including: Health Care Benefits : Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability : Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account;