Operations Manager, Auto

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

Upstart’s Auto Title Administration team supports the Auto business by helping ensure liens and titles are processed accurately, efficiently, and in alignment with operational and compliance requirements. The team plays an important role in protecting Upstart’s collateral position while delivering the quality and turnaround times needed to support a growing Auto business.

As the Operations Manager you will lead a team of Title Administration Specialists responsible for lien perfection and title management. You’ll own team performance and operational execution while identifying opportunities to improve processes, quality, and scalability as the business grows.

How you’ll make an impact

• Lead and develop a team of Title Administration Specialists,, setting clear performance expectations and driving consistent execution across productivity, quality, and turnaround-time goals.

• Oversee lien perfection and title management operations, including aging and unresolved title exceptions, to support timely and accurate processing.

• Use operational data and performance trends to identify root causes, prioritize opportunities, and implement process improvements that increase efficiency, quality, and scalability.

• Strengthen operational controls and workflows to support consistent execution of state-specific, regulatory, and compliance requirements.

• Partner across Operations, Compliance, Product, Analytics, Workforce Management, and Training to resolve operational challenges and improve processes.

• Use Generative AI and other available tools responsibly to accelerate analysis, documentation, knowledge management, and problem-solving while applying appropriate human review and judgment.

• Experience directly managing a frontline operations team in a metrics-driven environment, including responsibility for employee performance and development.

• Experience managing operational performance against measurable productivity, quality, or turnaround-time targets.

• Experience using operational data and performance metrics to identify issues and implement process