General Accounting Manager

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. General Accounting Manager, Record to Insight (FSSC) Location: Manila, Philippines Position Summary The General Accounting Manager is responsible for leading the General Accounting function within Finance Shared Services, with oversight of General Accounting towers such as Expense Accruals, Intercompany, Fixed Assets, and Prepayments. The role leads people managers and their teams and is accountable for the accurate, timely, and compliant execution of accounting activities and financial close. The role combines technical accounting expertise, people leadership, strategic planning, operational excellence, and transformation. The General Accounting Manager will drive strong financial controls, process standardization, and continuous improvement while leveraging AI, automation, analytics, and emerging technologies to improve efficiency, insights, and scalability.

General Accounting & Financial Close Lead and oversee the delivery of General Accounting towers, ensuring accurate, complete, and timely recording of financial transactions. Provide leadership and oversight for month-end, quarter-end, and year-end close, ensuring key accounting activities and deliverables are completed accurately and within established timelines. Oversee accounting activities such as journal entries, expense accruals, intercompany transactions, fixed assets, prepayments, and other General Accounting processes. Monitor close performance, key deliverables, dependencies, and risks, and ensure issues are appropriately escalated and resolved. Review significant and complex accounting matters and provide technical accounting guidance to people managers and their teams. Oversee financial analysis and data interpretation to identify significant trends, unusual movements, accounting issues, and potential financial or control risks. Ensure general ledger balances and accounting transactions are properly supported, reviewed, approved, and recorded in accordance with established accounting policies and standards. Strategy, Planning & Performance Management Contribute to the development of the General Accounting strategy, priorities, and roadmap, ensuring alignment with broader Finance and Finance Shared Services objectives. Translate strategic priorities into actionable plans, initiatives, milestones, and measurable outcomes across the General Accounting organization. Lead the planning and implementation of strategic and operational initiatives, ensuring clear ownership, effective execution, and timely delivery. Establish, monitor, and continuously improve team metrics, KPIs, service levels, and other performance measures to assess operational effectiveness, quality, productivity, and controls. Analyze operational and financial data to identify trends, risks, opportunities, and actionable insights and use these to drive decisions and improvement initiatives. Prepare and present Quarterly Business Reviews (QBRs), leadership updates, performance scorecards, team metrics, and management insights, highlighting achievements, challenges, risks, trends, and areas requiring leadership attention. Provide clear and concise insights and recommendations to senior leadership to support data-driven decision-making and strategic priorities. Monitor progress against strategic plans and key initiatives and proactively address risks, dependencies, and barriers to execution. Partner with Finance Shared Services