Customer Performance Management Product Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Company Profile McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively. United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “ Most Admired Company ” in the healthcare wholesaler category by FORTUNE, a “ Best Place to Work ” by the Human Rights Campaign Foundation, and a top  military-friendly company  by Military Friendly. For more info, visit  www.mckesson.com . We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Overview McKesson is seeking to add a Customer Performance Management Product Lead . The Customer Performance Management Product Lead is responsible for driving the day‑to‑day execution of customer engagement modernization initiatives, ensuring strategy translates into operational outcomes. This role operates at the center of complex, cross‑functional workstreams, balancing analytical rigor, program management discipline, and creative problem solving to keep initiatives moving forward. The role develops resolutions to complex operational and business problems that require frequent use of judgment and creativity. Working within broadly defined policies and practices, the Customer Performance Management Product Lead anticipates change, adapts plans in real time, and redirects efforts as needed to maintain momentum and alignment with enterprise priorities.

Assists daily operational execution of modernization initiatives, coordinating across business, technology, analytics, and governance teams to ensure workstreams progress as planned. Develops solutions to complex operational and analytical problems by synthesizing data, stakeholder input, and process insights, applying sound judgment within broadly defined frameworks. Partners closely with the Lead Data Analyst and technology teams to operationalize analytics, tooling, and automation into day‑to‑day workflows. Work is accomplished with minimal day‑to‑day direction. The role anticipates change and independently directs or redirects efforts to achieve desired outcomes aligned to long‑term goals. Analyzes business processes, data, and workflows to identify problems, root causes, and opportunities for improvement Communicates insights, recommendations, and status clearly to stakeholders and leadership to support informed decision‑making. Determines and pursues courses of action under consultative direction to achieve predetermined long‑range targets, balancing near‑term execution with long‑term strategic outcomes Education & Minimum