Customer & Partner Advisory Boards Lead

The application window is expected to close on: 10/26/2026 Meet the Team The Customer Experience (CX) Marketing team is responsible for differentiating Cisco’s CX — positioning it as a personalized, proactive, and predictive experience that defines our market leadership.

You will design and curate advisory board programs, orchestrate high-value feedback loops, and transform insights from customers and partners into actionable intelligence that shapes product roadmaps and validates positioning. This role is critical to maintaining the momentum of Cisco IQ by leading strategic programs and utilizing the insights to directly shape future product roadmaps, validate positioning and messaging, and guide investment decisions.   Responsibilities include: Customer Advisory Board Strategy and Execution: Define, develop, and manage a global CX Customer Advisory Board program. Manage and nurture a community of customers as trusted advisors. Partner Advisory Board Strategy and Execution: Define and champion a CX Partner Advisory Board across geographies. Community Engagement:  Engage with and nurture practitioner programs like Cisco Communities and Ask Cisco IQ. Drive the engagement from CX Product Management and Marketing into the practitioner communities. Actionable Intelligence : Orchestrate high-value feedback loops to transform customer insights into actionable, data-driven intelligence. Drive stronger understanding of customer needs across CXPM, and synthesize customer and partner feedback to guide executive decisions and planning.

Bachelor’s degree + 12 years of related experience, OR Master’s degree + 8 years of related experience Proven experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization. Demonstrated experience building and implementing customer and/or partner advisory programs. Proven ability to manage end-to-end lifecycles for complex, cross-functional projects.

Excellent cross-functional collaboration, serving as a trusted advisor to executive leadership. Strong communication skills and proven ability to drive measurable impact through customer-led initiatives. Strategic thinker who prioritizes customer points of view and uses data/AI to synthesize insights. Ability to thrive in a fast-paced environment and adapt to shifting priorities with operational complexity.   Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.  We are Cisco, and our power starts with you.  Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $174,600.00 to $235,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location