Production Support Engineer, AVP

Job Title: Production Support Engineer Corporate Title: Assistant Vice President Location: Pune, India     Role Description  You will be operating within Corporate Bank Production as a Production Support Engineer in the Client access and services subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Management environment and have specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).   Ensure all the business queries are handled on priority within agreed SLA to ensure application stability. Ability to support the incident management, problem management adhering to ITIL and DB standard process. Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability. Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams. Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.   What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, ·       Best in class leave policy. ·       Gender neutral parental leaves ·       100% reimbursement under childcare assistance benefit (gender neutral) ·       Sponsorship for Industry relevant certifications and education ·       Employee Assistance Program for you and your family members ·       Comprehensive Hospitalization Insurance for you and your dependents ·       Accident and Term life Insurance ·       Complementary Health screening for 35 yrs. and above   Your key responsibilities  Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene. Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues. Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. Responsible to maintain all support documents. Participate in all BCP and component failure tests based on the support documents. Understand flow of data through the application infrastructure. Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents. Drive knowledge management across the supported applications and ensure full compliance. Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.   Your skills and experience Recent experience of applying technical solutions to improve the stability of production environments. Working experience on below technologies: Operating systems (Linux) and the underlying infrastructure environments Strong understanding of global payment standards, with in-depth knowledge of SWIFT MT formats (e.g., MT101, MT103, MT900, MT910, MT940, MT942) and ISO 20022 MX messaging standards (pacs, pain, and camt schemas). Solid familiarity with database architectures (e.g., Oracle, BigQuery, SQL) and