Solutions Analyst IV

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.  As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Commercial Services Solutions Analyst IV ensures TD Bank has loan products and processes that are customer-oriented, scalable and cost effective to meet the market demands of our Commercial and Small Business Banking customer segments, Faster, Better, and Cheaper. Must be located within TD footprint: CT, DE, FL, ME, MD, MA, NH, NJ, NY, PA, RI, SC, VT, VA, DC. Department Overview: RESL Business Technology supports the Encompass loan origination platform and Blend point-of-sale platform, including their associated business rules and workflows. We partner with product managers, product owners, line-of-business teams, external vendors, and IT support to improve business capabilities, reduce costs, and automate processes. The Solutions Analyst IV will work within an Agile pod alongside configuration, testing, product, and other technology resources. The role will help design and deliver Encompass solutions, including plugins, workflow rules, Encompass Web input forms, and task-based processing. Strong communication is the most important skill for this position. We are looking for someone who listens well, collaborates effectively, and approaches solutions with empathy for both the end users and the business processes we are working to improve. Depth & Scope: Manages and administers systems business functions to ensure continuous and uninterrupted system availability Coordinates with internal and external resources needed to successfully complete projects and deliver solutions that address business needs Works with Business Line, Risk, and Operational partners to execute, facilitate or oversee business line activities required for Solutions including planning, business requirements, and vendor relationship management Provides subject matter expertise and leadership, acting as a specialist resource for systems, processes, and troubleshooting knowledge for Line, Risk, and Operational partners Maintains and administers systems business functions to ensure continuous and uninterrupted system availability May supervise/manage staff as assigned Participates in enterprise solution design, development, and documents standards that apply for business applications Creates design for Solutions requirements Maps business and functional requirements to business process, workflow and organization Develops implementation plans for specific components of the Solutions strategy Manages large projects, including task and responsibility delegation; in support of Solutions initiatives Coaches and trains less experienced staff Education & Experience: Bachelor's degree or equivalent experience 10+ Years of related experience Expert knowledge of business line, business model, operations Proven communication skills Proven problem-solving skills along with good decision making skills Demonstrated follow up skills and the ability to manage competing priorities according to business need Proven ability to handle large projects, including task and responsibility delegation Progressively responsible experience in large scale corporate systems analysis Proven ability to