IT Operations Specialist - Communication

Description: IT Corporate Affairs & Legal  (DMGC) is responsible for the delivery of External websites on Airbus group communication perimeter. DGMC allows the Corporate Communication department to effectively help promote the digital transformation for the company ensuring delivery of the right message to the right audience. Major axes are: Digital Communications channels - publish and adapt content for multiple channels, analysis of channels traffic Digital Communication backbone - creation of communication content Events - organize and manage corporate and public events Branding - provide to consumers all products linked to the brand Methodology is evolving from a traditional V cycle and single agile teams to the SAFe (Scaled Agile Framework) methodology to be able to scale up to large development teams. Qualification & Experience: We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change.   Are you ready to share this exciting challenge with us?    Passion for the Service management, Service maintenance, Platform Services and its operation and Performance 4 -7 years of experience in IT operations and Service management Bachelor's or Master's degree in Computer Science or related discipline preferred Qualification & Experience: Engineering graduate with 3-5 years of experience software engineering applications  Experience on application support and maintenance, bug fixes, L2 & L3 support for software products. Knowledge of Tools like Jira, version one, Service Now are needed. Experience in web application, API development in any language is desirable (preferred .NET, Java or Python). Ability to do CQC (Code  quality checks). Practical experience with any relational database (preferred sql, mssql etc). Knowledge of major ITSL processes (e.g. incident, problem, change management) and preferred with the Airbus application landscape. Strong Analytical skills, Complex problem solving, ability to diagnose, reproduce & address application issues. Individual & proactive way of working. Experienced in collaborating with internal and external stakeholders, adaptation and learning of the business processes speak of the customer especially around functional design applications. Good understanding of server architecture (preferred cloud) and Engineering applications. Experienced in working within a product delivery lifecycle, SAFe Agile, Scaled Agile in software development. Strong sense of curiosity about people and new technologies. Experience of  working in a distributed, cross functional team is a must. Preferred skills like Change Support, Documentation Production, Eco-design of Digital Services, Export Control Basics (USA and EU), Service Delivery, Service Level Management, Solution Performance Management, User Support, User  management. Science graduate with minimum 8-12 years professional experience in Command center ops. High level of energy and strong drive & ability to adjust to changing priorities and make quick decisions with limited information are essential attributes in this role. Must have in depth knowledge and understanding of command center practices and skills. Strong organizational, communication & customer service skills. Strong oral and written communication skills. Strong analytical and problem solving skills. Strong hands-on technical experience & focus on problem solving and service restoration. Ability to effectively triage and resolve incidents, assist in change management and deployment support.  Willingness to be on call, on off hours for a certain number of days every month. Knowledge and use of incident/problem management tool set such as Service Now, HP Service Center, SharePoint, Moogsoft, BMC Patrol, Solarwinds etc.  Certification or strong knowledge of ITIL concepts is very