Technical Support Engineering

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities •    Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. •    Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.  •    You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. •    Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Required Qualifications:  Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience       OR 3+ years of technical support, technical consulting experience, or information technology experience      OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.  These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Minimum 5+ Experience in one or more of these areas desirable:   Automated installation of WindowsUser Profile management Windows Update management Kerberos and delegation Bitlocker administration     Windows Shell configuration and management Windows Activation, Licensing Remote Desktop Services configuration and management Clustering Printing configuration and management Resilient Storage technology (clustering, storage spaces)     Server management tools Hyper-V management and VM deployment Application installation and management Windows backup and VSS PowerShell scripting  Active Directory topology and management Network Tracing and analysis Public Key Infrastructure (PKI) deployment, management Remote File Systems (SMB) Group Policy management DNS deployment, management Troubleshooting hangs and crashes in Windows     Network Virtualisation (Hyper-V, SDN) Troubleshooting performance issues using PerfMon and other tools Strong Experience in following technologies:  •