Product Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We turn the signals generated across every customer interaction into trusted data, meaningful insight and better business decisions. The CCA Data Pillar provides the enterprise data foundations, data products, analytics, reporting and AI enablement that help the business understand customer journeys, measure operational performance and identify where action will create the greatest value. As CCA modernizes its contact center platforms, expands digital channels and adopts AI-enabled experiences, our role becomes even more critical. We connect data across platforms and lines of business, improve its quality and accessibility, and create a dependable source of truth for operational and customer insight. If the business needs to understand what is happening, why it is happening and what to do next, the Data Pillar makes that possible. Our purpose: make trusted data easy to find, understand and use, so CCA can improve customer outcomes, operational performance and the value delivered by AI. The Product Manager is responsible for translating business priorities, customer needs and Data Pillar objectives into a clear, prioritized and delivery-ready backlog. Working closely with Product Leadership, Engineering, Architecture, Analytics, Operations and business stakeholders, the role ensures Agile teams understand the problem to solve, the value expected and the acceptance criteria for success. This is a delivery-focused Product Manager role with a strong Product Owner orientation. The successful candidate will act as the day-to-day product partner for one or more Agile teams, while contributing to roadmap development, PI planning and continuous improvement across the wider Data Pillar.

Own, prioritize and maintain the team's backlog, balancing strategic product work, technical enablement, operational support, and mandatory commitments Translate business problems and product objectives into well-defined features, user stories, acceptance criteria, and measurable outcomes Maintain sufficient delivery-ready work for upcoming sprints and Program Increments, with scope, dependencies, risks and sequencing clearly understood Lead day-to-day product engagement with engineers, architects, analysts, QA and Scrum Masters, providing fast decisions and requirement clarification Participate actively in backlog refinement, sprint planning, daily delivery discussions, reviews, demos, and retrospectives Support PI planning by shaping objectives, confirming priorities, identifying dependencies, and helping teams make credible delivery commitments Engage business and operational stakeholders to understand needs, validate proposed solutions, gather feedback, and manage expectations Partner with Product Leadership to connect team-level execution to the wider product vision, roadmap and business priorities Define MVPs and phased delivery approaches that release value early while supporting scalable, sustainable data solutions Maintain clear and accurate product information within agreed planning tools, including priorities, target outcomes, status, risks, and delivery dates Use product, delivery, adoption and data-quality measures to assess outcomes, identify improvement opportunities and inform future priorities Champion quality, customer value, transparency and continuous improvement across the product delivery lifecycle Comply with the terms and