Manager : Customer Success Account Management (Public Sector)

Customer Success Account Manager  ( CSAM) -   Manager Microsoft Mission We are always learning and insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. What Joining Microsoft Means? Microsoft is on a mission to empower every person and every organisation on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. Customer Success at Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and customer success offerings. Microsoft invests in a dedicated Customer Success team that helps customers successfully realise their business outcomes and the value of their investments in Microsoft. Impact:  As a Leader/Manager of a Customer Success Account Manager (CSAM) team, you will lead a high-performing team of Customer Success Account Managers (CSAMs), that are well versed in cloud adoption, program delivery management practices and technology trends. This is an exciting role that will help fuel customer success, through your leadership and innovation with business, customer and team engagement.   Please note the location for this position is Paddington, London  To learn more about Microsoft’s mission, please visit:  https://www.microsoft.com/en-us/about    Check out all of our products at:  http://www.microsoft.com/en-us  Responsibilities The CSAM Manager is accountable for driving the three core tenants of Customer Success Account Management, demonstrating and owning critical partnerships with internal and external stakeholders across these. The CSAM Manager has direct people management responsibility, leading a team of Customer Success Account Managers to drive the core areas: AI Transformation: helping customers transform their organisations through AI, translating strategic ambition into business outcomes. Driving executive engagement, organisational readiness, adoption, governance, and long-term value realization. Also fostering a culture of innovation and AI learning within the team. helping customers move from AI ambition to measurable business outcomes through adoption, governance, value realization, and executive leadership. This includes leading customer conversations on AI strategy, orchestrating cross-functional Microsoft teams and ensuring AI investments deliver tangible business impact. Consumption & Usage Excellence: driving value with our customers on the technology investments they have made, representing customer success through all deal phases. Protecting future business and driving net new opportunities through strategic engagement and leading a team of CSAMs who are trusted advisors to their customers. Customer Health Excellence: strategically engaging with customers pro-actively on their Cloud & Security health, leadership on Crisis Excellence and managing risks through project and service delivery. The above three are underpinned by Delivery Excellence: ensuring quality customer success plans are in place with customers, ensuring all key resources are leveraged to land plans, including Unified contracts. The CSAM Manager is responsible for driving customer value through effective use of Microsoft’s cloud platforms, fulfilling key contractual obligations and delivery governance for their portfolio of accounts, led by their CSAMs.   The CSAM Manager is a key business, industry and people leader responsible for: Talent acquisition and planning, on-boarding,