Sr Staff Inbound Product Manager - Partner Relationship Management(PRM)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

The Team Partner Relationship Management (PRM) is one of the newest products inside ServiceNow’s Sales CRM organization, built to help companies run their entire partner ecosystem, from deal registration through MDF to partner facing commerce, natively on the Now Platform. The product is just over a year old. This is a genuine zero to one opportunity: the foundational architecture exists, the first design partners are live, and the roadmap for the next phase is still being written by the people building it today. What You Get to Do in This Role Own product strategy and roadmap for a defined slice of PRM, from discovery through launch and adoption Work directly with design partner customers to validate problems before committing engineering investment, and translate their feedback into clear, buildable requirements Partner with engineering scrum teams in India day to day to break down epics, sequence releases, and make tradeoffs under real delivery constraints Define and document detailed specs, acceptance criteria, and data models for complex partner ecosystem workflows (partner hierarchies, deal registration, approvals, MDF, catalog driven quoting) Collaborate with design and research to shape partner facing and internal facing experiences, from early concepts through usability validation Represent PRM in cross functional forums across GTM, design, research, and other stakeholder groups, and build consensus on shared priorities Contribute to competitive positioning and help the team understand how PRM should be differentiated against established players in the partner management space Mentor and influence product thinking across the broader team, given the staff level scope of this role Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years of product management experience, with a track record of owning a product area end to end in a B2B SaaS environment Experience building or scaling products in the partner ecosystem, channel, or partner relationship management space Strong technical fluency, comfortable going deep with engineering on data models, workflow logic, and system architecture Demonstrated ability to operate in ambiguity and build structure where none exists, this is a zero to one environment Excellent written and verbal communication skills, with experience influencing stakeholders across geographies and time zones Comfortable working with distributed, India based engineering and global product peers across North America Preferred Qualifications Direct experience with partner relationship management, channel management, or partner ecosystem platforms such as Impartner, PartnerStack, ZINFI, Salesforce Partner Cloud/Community Cloud, SAP, Oracle, or Conga/Apttus Experience with CRM, CPQ, quote to cash, or order management systems Experience partnering with researchers and designers in a