Associate Field Service Engineer

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research.   It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award.  To learn more: https://www.sonybiotechnology.com/us/ .

Summary   Sony Biotechnology is seeking a Associate  Field Service Engineer  to train with our flow cytometry service team in the New England and NY Metro region s . This is a  fixed-term position of up to 12 months , designed for recent college graduates interested in gaining hands-on technical field experience.   The position may potentially lead to a  full-time regular Field Service Engineer I position  for selected candidates, based on business needs, performance, and qualifications.   The Associate Field Service Engineer will work alongside experienced Field Service Engineers to learn how to support flow cytometry equipment at customer sites through installations, preventive maintenance, troubleshooting, and repair services. This will lead to working independently .   Primary Region   New England: Massachusetts, Connecticut, New Hampshire, and Upstate New York   NY Metro: New York, New Jersey , Pennsylvania    Periodic travel to Eastern Canada and other Eastern sub-regions may be required on an as-needed basis   Key Responsibilities   Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs   Assist with troubleshooting technical issues related to flow cytometry instrumentation   Learn and follow service procedures, technical memos, safety standards, and documentation requirements , along with how to use Salesforce and prepare a Field Service Report.    Communicate product quality observations or service concerns to appropriate team members   Work closely with Field Service, Sales, and Field Applications teams   Support customer satisfaction through professional communication and timely follow-up   Assist with maintaining service parts and inventory organization , completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis .   Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics   Travel to customer sites as required within the assigned region   Qualifications   Applicants should be  recent college graduates within the past 6 months   Must hold a  2-year Associate degree  or  4-year Bachelor’s degree ( preferred )   Degree should be in  Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline   Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment   Strong analytical and problem-solving skills   Strong customer focus and professional communication skills   Highly organized with good follow-up skills   Self-motivated team player with a willingness to learn   Basic understanding of flow cytometry or related scientific disciplines is a plus   Computer skills required , including typing, email, and basic software use   Additional Requirements   Must have a valid driver’s license and own or have access to a reliable vehicle   Must hold a valid U.S. passport for potential travel to Canada   Must be authorized to work in the United States   Ability to travel, including overnight travel, as needed   Flexibility with schedule and ability to adapt to last-minute changes   Candidate will be expected to work from home learning how to assist customer’s on the phone/remotely for technical troubleshooting when not traveling to