Sr Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

We are looking for a Senior Software Engineer with strong full-stack expertise — someone who can build rich, responsive frontends, design and scale robust backend services, develop and operate distributed systems in production. You will work across the entire stack, from customer-facing experiences to the high-throughput services and pipelines that power them, and increasingly build AI-driven capabilities and agents into the products you own — from design through production operation. What you get to do in this role: Design, build, and operate full-stack capabilities spanning frontend experiences, backend services, and data pipelines. Develop performant, reusable frontend components using ReactJS or Angular with modern JavaScript/TypeScript. Build and scale backend services in Java and Python, designing clean, well-documented REST APIs with a focus on reliability and performance. Develop and operate distributed, high-throughput systems for ingestion, streaming, and storage, including Kafka-based streaming pipelines and ClickHouse-backed data stores. Deploy, scale, and troubleshoot services on Kubernetes. Design and integrate AI-powered features and agentic workflows into products — applying LLMs, retrieval, and agent frameworks to solve real customer problems. Partner with product management, design, and peer engineering teams to take features from concept to production. Own quality end to end — instrumentation, observability, testing, and performance at scale. Participate in design and code reviews and help raise the technical bar across the team.

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 6+ years of professional software engineering experience building and operating production systems. Strong frontend skills: ReactJS or Angular, JavaScript/TypeScript, and solid HTML/CSS fundamentals. Backend proficiency in both Java and Python, with hands-on experience designing and building REST APIs. Hands-on experience with Kubernetes and containerization (Docker), including deploying and operating services in production. Demonstrated experience designing distributed systems — scalability, fault tolerance, and messaging/streaming (e.g., Kafka). Hands-on experience or strong working knowledge of AI/ML — building with LLMs, AI agents, MCP or agentic frameworks, and applying them in production or product contexts. Working knowledge of data stores and pipelines, including streaming systems such as Kafka; experience with analytical databases such as ClickHouse is a plus. Familiarity with CI/CD and cloud-native development practices. A degree in Computer Science or a related field, or equivalent practical experience. Strong communication and collaboration skills, with a bias toward ownership and action.

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required