Sr. Client Operations Program Manager

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT A Client Operations Program Manager, Training, Process & Enablement Business Readiness at OpenText is more than just a role, it's an opportunity to help shape how our Global Technical Support organization operates, learns, and evolves. As a key contributor, you will play an important role in driving operational excellence by supporting business readiness initiatives, improving processes, enhancing training programs, and enabling the successful adoption of new tools, technologies, and ways of working.

In this role, you will partner with leaders and cross-functional teams across the business to identify opportunities for improvement, coordinate impactful programs, and create scalable solutions that enhance both employee and customer experiences. Your work will directly influence how teams adapt to change, build new capabilities, and deliver exceptional service to customers around the world.

If you are passionate about process improvement, organizational effectiveness, continuous learning, and driving meaningful business outcomes, this role offers a unique opportunity to grow your expertise while making a measurable impact across a global organization.   WHAT THE ROLE OFFERS Program Coordination & Execution  •    Support the planning, coordination, and execution of operational and transformation initiatives.  •    Assist in developing project plans, timelines, meeting cadences, and status reporting.  •    Track action items, risks, dependencies, and milestones to help ensure successful delivery.  •    Coordinate activities across multiple teams and stakeholders.  •    Prepare project updates, presentations, and communications for leadership