Senior Staff Inbound Product Manager

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description The role: ServiceNow is looking for a Senior Staff Outbound Product Manager to own and build a new AI tool suite that shows a customer exactly where agentic AI will pay off in their business: the highest ROI workflows to agentify, whether their data is ready and build AI tools to fix it, and demonstrate the projected return. This is a single threaded owner role for a builder. You’ll collaborate with customers and internal teams such as forward deployment engineering, solutions consultants to release new product & capabilities, drive adoption at scale, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the company. What You'll Do: Own AI tooling from vision and roadmap to execution and launch. Set the standard for rigor and executive grade output on a fast moving, high visibility bet. Define and drive multi-quarter strategy for core platform components and align with engineering on sequencing and tradeoffs. Consolidate existing isolated toolsets, by deeply integrating them into one experience while adding new capabilities to build ServiceNow’s most comprehensive pre-sales AI tool suite. Tooling includes mining existing dataset to suggest high ROI agentic workflows, discover gaps in data readiness for AI, build features to automatically fix those gaps, and invest in quantitative ROI calculators for customer’s AI investments. Build for the field first. Your primary users are ServiceNow solution consultants, account owners, and forward deployment engineers who run the motion on the customer's behalf. Run discovery with them, ship what makes them faster and sharper, and turn their customer conversations into a repeatable way to show AI value. Develop future leaders. Mentor product managers, fostering a culture of innovation, accountability, and technical excellence. Synthesize complexity into clarity. Communicate platform strategy, architectural tradeoffs, and roadmap priorities to executive, technical, and customer audiences with precision.

To succeed in this role, you have: 10+ years of experience in product management with substantial time on AI products/generative AI tooling layers at a top-tier AI company; you’ve personally written detailed specs and pushed back on engineering architecture and demonstrated success bringing AI-powered products to market, including experience building AI tools for internal or external consumption. Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) with hands-on product ownership of LLM-based systems and real-world failure modes. Proven ability to collaborate across diverse, cross-functional teams. Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter. Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions. Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success.