Conference Service Manager - The Ben Hotel

Additional Information: This hotel is owned and operated by an independent franchisee, Sage Hospitality . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Every successful event tells a story—one of thoughtful planning, flawless execution, and unforgettable moments. As the Conference Service Manager , you become the trusted partner who transforms a client's vision into an exceptional experience, guiding every detail from contract to farewell. This role is equal parts strategist, planner, and relationship builder. By collaborating with clients and coordinating seamlessly across hotel departments, you ensure meetings, conferences, and group events unfold effortlessly. Whether managing complex logistics, anticipating last-minute changes, or delivering personalized touches that exceed expectations, your leadership creates confidence for clients and memorable experiences for their guests. Success in this role is measured not only by flawless execution and operational excellence, but by the lasting relationships you build and the memorable moments you help create. Every event you coordinate contributes to the hotel's reputation as a destination where exceptional service and extraordinary experiences come together. Responsibilities

Serve as the primary point of contact for clients following contract execution, guiding every aspect of event planning through successful completion.

Build and maintain strong client relationships through professional, courteous, and personalized communication, anticipating needs and ensuring exceptional service throughout the planning process.

Coordinate all contracted group business transferred by the Sales Manager, contacting clients within five working days of contract execution to establish event planning requirements, timelines, and expectations.

Plan, coordinate, and execute meetings, conferences, and group events while ensuring every detail aligns with client expectations and hotel standards.

Attend Banquet Event Order (BEO) and staff meetings, serving as a team leader for all hotel departments involved in the event delivery process to ensure seamless communication, coordination, and execution.

Lead pre-conference meetings and collaborate with hotel departments to communicate event requirements, operational priorities, and service expectations.

Prepare and manage Banquet Event Orders (BEOs), group resumes, rooming lists, VIP amenities, and all event documentation with accuracy and attention to detail.

Coordinate event logistics, including meeting space, guest rooms, food and beverage, audiovisual requirements, décor, transportation, billing, and special requests.

Conduct site visits, planning meetings, and regular client communications to ensure alignment and confidence throughout the planning process.

Maintain accurate, organized, and up-to-date client files, event documentation, contracts, and correspondence to ensure efficient operations and exceptional client service.

Develop and maintain detailed customer profiles and an effective follow-up trace system, including key dates, client preferences, and account references, to strengthen relationships, enhance service, and identify revenue opportunities.

Proactively identify opportunities to enhance the guest experience through creative solutions, personalized service, and strategic upselling.

Monitor event budgets, billing, deposits, direct bill applications, credit authorizations, and final account reconciliation in partnership with the Accounting department.

Manage multiple events simultaneously while maintaining exceptional organization,